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Communication and Patient Experience
This course will identify effective communication and what inclusive language means to the triage nurse. Course expires 10/31/2025.
Description
Effective communication strategies are fundamental to empowering patients to feel involved in decisions about their care. Examining these mechanisms from a holistic perspective could help to identify how communication systems could be improved to inform future practice and develop procedures that are practical, functional, and reflective of the service.

Authors:
Danielle McCallum, BSN, RN, CEN – Author
Erin Calamari, BSN, RN – Contributor
Mark Goldstein, MSN, RN – Contributor

Disclosure: The planners and presenters of this course have no relevant financial relationships with ineligible companies to disclose. Learners will be awarded .75 CNE contact hours upon a complete review of the course and submitting an evaluation. Course expires 10/31/2025.

The Emergency Nurses Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation, Provider Unit #P0232.


Summary
Availability: On-Demand
Access expires on 10/31/2025
Cost: Member: $18.00
Non-Member: $22.50
Credit Offered:
0.75 Contact Hour Credit
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