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Geriatric Emergency Nursing Education Level III
This course will prepare the ED RN to improve geriatric patient outcomes by providing an awareness of how language barriers in healthcare and a lack of empathy may contribute to a less than optimal experience and poor outcomes for the patient. Course expires 10/31/2025.
Description
This course will prepare the ED RN to improve geriatric patient outcomes by providing an awareness of how language barriers in healthcare and a lack of empathy may contribute to a less than optimal experience and poor outcomes for the patient. It includes scripted interactions between the patient, nurse, family members, language interpreters and other healthcare professionals involved in the care of the patient which shows how effective empathetic communication can enhance the patient experience and how miscommunication may lead to less-than-ideal outcomes for the limited English proficient patient.

Authors:
Joop Breuer, RN, CEN, CCRN, FAEN 
Katrina Ceci, MSN, RN, TCRN, CPEN, NPD-BC, CEN
Mariann Cosby, DNP, RN, CEN, LNCC, FAEN
Sue Deyke, MSN, RN, CEN
Aaron Malsch, RN, MSN, GCNS-BC
Michelle Moccia, DNP, MSN, RN, ANP-BC, CCRN
Jaimie Ostrom, MSN, RN, CEN
Patricia Primmer, MAS, BSN, RN-BC
Rhyan Weaver, MSN-ED, RN, CEN, TCRN 
LaToria Woods, MSN, APRN, RN, CCNS 

Disclosure: The planners and presenters of this course have no relevant financial relationships with ineligible companies to disclose. Learners will be awarded 0.75 CNE contact hours upon a complete review of the course and submitting an evaluation. Course expires 10/31/2025.

The Emergency Nurses Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation, Provider Unit #P0232.


Summary
Availability: On-Demand
Access expires on 10/31/2025
Cost: Member: $18.00
Non-Member: $22.50
Credit Offered:
0.75 Contact Hour Credit
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