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Intro to ED Leadership
This introductory course on emergency department leadership focuses on ED operations, human resources, and professional development. Course expires 8/31/2025.
Additional Information
This course is included in the ED Nurse Leadership Pathway. Click here for more information about pathway education and savings. 

The course begins with a review of the purpose of a data-driven approach to ED operations, including throughput metrics, dashboards, and published benchmarks to unlock operational performance; discussions of how to use effective communication and relationship-building skills, and a review of the safety “must-haves” that impact patients and clinicians.

Section two provides information on methods to find and retain knowledgeable, competent, and committed staff; explores staffing models that provide safe staffing and staff satisfaction and identifies approaches to provide a healthy work environment in collaboration with staff.

The concluding section is a review of key strategies related to the development role of the nurse manager: building relationships, communication skills, conflict management, change management, time management, charge nurse development, and succession planning.

Rita Anderson, BSN, RN, CEN, FAEN
Denise Bayer, MS, RN, FAEN
Susan Domagala, MSN, RN, NEA-BC
Beth Estep, DNP, RN, CEN
Jonathan Green, DNP, MBA, RN, CEN
James Thomas, MSN, RN, CEN

Learners will be awarded 2.0 CNE contact hours upon a complete review of the course and submitting an evaluation. Course expires 8/31/2025.

The Emergency Nurses Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Provider Unit #P0232.

The Emergency Nurses Association is approved by the California Board of Registered Nursing, Provider #2322.

Availability: On-Demand
Expires on 08/31/2025
Cost: Member: $48.00
Non-Member: $60.00
Credit Offered:
2 Contact Hour Credits
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