Communication and Patient Experience

This course will identify effective communication and what inclusive language means to the triage nurse. Course expires 1/31/2026.

Description

Effective communication strategies are fundamental to empowering patients to feel involved in decisions about their care. Examining these mechanisms from a holistic perspective could help to identify how communication systems could be improved to inform future practice and develop procedures that are practical, functional, and reflective of the service.

Authors:
Danielle McCallum, BSN, RN, CEN – Author
Erin Calamari, BSN, RN – Contributor
Mark Goldstein, MSN, RN – Contributor

Disclosure: The planners and presenters of this course have no relevant financial relationships with ineligible companies to disclose. Learners will be awarded 0.75 CNE contact hours upon a complete review of the course and submitting an evaluation. Course expires 1/31/2026.

The Emergency Nurses Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Provider Unit #P0232.

Summary


Availability:	On-Demand
	Access expires on Jan 31, 2026


Cost:	Member: $21.00 Non-Member: $26.25


Credit Offered:	0.75 Contact Hour Credit