Taking Charge: Empowering Emergency Department Charge Nurse for Success-Taking Charge: Empowering Emergency Department Charge Nurse for Success

Video Transcription

Video Summary

In the third installment of the Coffee Talk series titled "Taking Charge, Empowering Emergency Department Charge Nurses for Success," host Zankana Desai, with 23 years of emergency department experience, guides participants through essential charge nurse competencies. Desai is joined by experienced charge nurses, Meredith Holder and Marie Hoppe, to discuss the roles and responsibilities associated with charge nursing, including patient flow management, communication, situational awareness, and clinical decision-making.<br /><br />The session emphasizes strategies to improve department efficiency, better manage patient flow, and address staffing challenges. Participants engage in interactive discussions, polls, and case scenarios, exploring real-world applications of competencies such as conflict resolution and teamwork. The hosts share insights on effective management of resources, utilization of teamwork, and maintaining patient safety, providing practical examples from their own experiences.<br /><br />Communication, crucial conversations, and maintaining a calm presence during shifts are highlighted as key attributes for charge nurses. In the face of acute staffing shortages, nurses are encouraged to utilize creative solutions and manage stress through self-care practices, emphasizing the importance of resilience and emotional regulation in challenging situations.

Keywords

charge nurse competencies

emergency department

patient flow management

communication skills

conflict resolution

staffing challenges

teamwork

resilience