Emergency Department Manager's Survival Guide-Emergency Department Manager's Survival Guide

Emergency Department Manager's Survival Guide

Pdf Summary

The ED manager is responsible for managing supplies and equipment in the emergency department (ED), including inventory management, collaboration with other departments, equipment maintenance, and documentation. Orientation for new hires should include job training, introduction to the organization's mission and values, and understanding of the ED's goals and objectives. A successful orientation program should include assigning a preceptor, providing formal training, familiarizing new hires with policies and procedures, assessing progress and performance, and providing ongoing support and development opportunities.<br />Managing change in the ED requires a clear vision, involvement of staff, open communication, addressing barriers, modeling desired behavior, recognizing small victories, anticipating resistance, and continuously evaluating and measuring progress. Internal resources that can assist with managing change include the organizational development team, human resources, and the ED leadership team.<br />Performance and quality improvement in the ED involves monitoring performance, analyzing data, implementing metrics and targets, and utilizing performance improvement methodologies. The nurse manager should have a written performance management plan, involve clinical staff, and provide training on performance improvement. Budgeting in the ED involves planning and allocating funds, understanding the budgeting process, and monitoring financial statistics. Internal resources for budgeting include the CFO/HFO, manager/director of finance, finance staff, and the chief nursing officer.

Keywords

ED manager

emergency department

inventory management

orientation

performance improvement

budgeting

communication

training

leadership team

performance management